1.1 Getting Started
This White Paper is intended as a guide for the configuration of the PBX devices listed below to connect to the voipGATE service.
The intended audience of this document is the PBX Administrator or Network/Solutions Integrator of the PBX device.
Please ensure you have received the Welcome Email from voipGATE for the required SIP trunking information necessary to configure the PBX.
Unless otherwise stated please use the default or factory settings.
1.2 Version Compatibility
The build versions utilised in this series of testing are;
voipGATE version utilised: 1.4.r.75450
CISCO CUCM Software tested: 18.104.22.16800-2
NOTE: Please note that differing results of compatibility may be experienced on other releases/versions of the same product line.
1.3 Latest Information
All information presented in this document is current at time of writing.
The latest information regarding Cisco build versions should be sourced directly from the Cisco website which you can find at: www.cisco.com
The latest information regarding voipGATE compatibility and testing should be sourced directly from the voipGATE Support page which you can find at: www.voipgate.com
Or, conversely, if you have tested a version that is not present on our Support site, please feel free to post your findings on our Forum: http://www.voipgate.com/forum/
The product’s pictures and names mentioned in this document are trademarks or registered trademarks of their respective owners. VoipGATE SA does not claim any ownership rights to these pictures, products, logos and brands.
2 voipGATE Settings
2.1 Settings / Advanced / VoIP Settings
Login into your voipGATE account and go to the “Advanced Settings” tab then “VoIP Settings” tab and configure your settings as per below.
2.2 Settings / Dial Options
Configure the “Dial Options” tab as per below. Please note that it is important to choose an “International prefix” of “00”
3 Cisco CUCM 7.0 Configuration
To avoid possible interruption or potential loss of all services and communications we recommend that the configuration of the Cisco CUCM 7.0 only be performed by an approved Cisco Administrator or Technician. Please contact your nearest Cisco Partner representative of Cisco Solutions Integrator for assistance.
3.1 Required information for configuration
Refer to your Welcome Email from voipGATE to ensure you have the following info ready
- STUN Server
- STUN Port
- Outbound Proxy
- SIP/IAX Proxy/Registrar
- SIP/IAX User ID
- SIP/IAX Authenticate ID
- Time Server
4 Cisco CUCM 7.0 Setup
4.1 Login via Web Browser
Open Cisco Unified CM Administration by entering the IP address of the CUCM into the Web Browser address field and log in using an appropriate Username and Password.
4.2 Creating a SIP Trunk Security Profile
Choose System > Security Profile > SIP Trunk Security Profile.
- To add a new profile, click Add New in the Find window. (You can also display a profile and then click Add New.) The configuration window displays with the default settings for each field.
- To copy an existing security profile, locate the appropriate profile and click the Copy icon for that record in the Copy column. (You can also display a profile and then click Copy.) The configuration window displays with the configured settings.
- To update an existing profile, locate and display the appropriate security profile. The configuration window displays with the current settings.
The following is a screen capture of the SIP Trunk Security Profile used as an example.
Click Save to commit the configuration.
- Enable Digest Authentication : Uncheck
- Incoming Transport Type: UDP
- Outgoing Transport Type: UDP
- Incoming Port: 5060
4.3 Configuring a SIP Trunk
Select Device > Trunk from the top menu then click “Add New” to begin adding a new SIP trunk.
Select “SIP Trunk” as the Trunk Type and the Device Protocol field will
automatically be change to “SIP”. Click Next to continue.
Enter the appropriate information for the SIP Trunk. Use the following screen capture as a guide for your own configuration. Click Save to complete.
*Note: Make sure Media Termination Point Required is checked. This will cause CUCM to include SDP information in its initial SIP Invite message.
- Destination Address: obligatory
- Destination Port: obligatory
- MTP Prefered Originating Codec: G711alaw
- SIP Trunk Security Profile: SIP TRUNK VOIPGATE
Click Save and complete.
5 Using voipGATE
5.1 Making Test Calls
After successfully configuring your voipGATE Service you should validate your settings by performing the following series of calls, checking ringtone, audio & quality on all calls:
a) Test an Outbound call to a Local Fixed Number. (same Area Code)
b) Test an Outbound call to a Local Mobile Number. (to Mobile Network)
c) Test an Outbound call to a Local Fixed National Number. (different Area Code)
d) Test an Outbound call to an International Fixed Number.
e) Test an Outbound call to an International Mobile Number.
f) Test an Outbound call to Auto-Attendant (check DTMF)
g) Test inbound to an internal DID (for each DID created)
h) Test inbound to Auto-Attendant (check DTMF)
i) Test transferring calls off-site (to an external number)
j) Test Outbound call to Emergency Services (as required. Ensure Emergency Services Operator is advised that this is a test call!)
5.2 voipGATE Support
voipGATE Support can be obtained via our web portal which can be found at: www.voipgate.com/site/en/support
Or by contacting voipGATE Support directly @: